of 01.03.2026
1. General provisions
1.1. These Rules for the provision of hotel services at the Hotel Irkutsk hotel (hereinafter – the Rules) have been drawn up in accordance with the Civil Code of the Russian Federation, the Law of the Russian Federation "On the Protection of Consumer Rights" and Decree of the Government of the Russian Federation No. 1912 of 27.11.2025 «On approval of the Rules for the provision of hotel services and of the services of other accommodation facilities in the Russian Federation».
1.2. These Rules are an internal regulation of Hotel Irkutsk LLC and set out the requirements for hotel services and the conditions under which they are provided, for compliance with the on-site order regime and for fire safety at the Hotel Irkutsk hotel.
1.3. The requirements for hotel services, including their scope and quality, the procedure for providing them and the liability of the Customer, the Consumer and the Provider, are determined by the contracts between the parties and by these Rules.
1.4. The Provider has the right to grant benefits, discounts and other advantages when concluding a contract (providing services) in accordance with these Rules, the Pricing Policy and other internal regulations of the Provider.
1.5. These Rules are brought to the notice of the Consumer and the Customer by the Provider in an accessible form, including by publication on the official website https://irkutsk-hotel.ru/, as well as by display at the reception desk. On concluding the contract the Consumer confirms in writing that he or she has read the Rules in force.
1.6. The provisions of these Rules are binding on all persons who apply for hotel services at the Hotel Irkutsk hotel.
2. Key definitions
2.1. The Hotel Irkutsk hotel (the “Hotel”) – a property complex (a building, part of a building, equipment and other property) intended for the provision of Hotel services and bearing the name Hotel Irkutsk, located at: 664025, Irkutsk, Gagarina Boulevard, 44, holding the “3 stars” category confirmed by the Certificate awarding the Hotel its category, issued in accordance with the Regulation on the classification of hotels approved by the Government of the Russian Federation.
2.2. Hotel services - a set of services providing natural persons with accommodation and with the other services provided for by the Rules for the provision of hotel services in the Russian Federation approved by the Government of the Russian Federation and by these Rules.
2.3. The Consumer - a citizen (guest) who intends to order or purchase, or who orders, purchases and (or) uses, hotel services exclusively for personal and other needs unconnected with business activity.
2.4. The Provider - the organisation that provides the consumer with hotel services – the limited liability company “Hotel Irkutsk” (Hotel Irkutsk LLC, OGRN 1143850011799, INN 3808234566).
2.5. The Customer - a natural or legal person who intends to order or purchase, or who orders or purchases, hotel services under a contract for the provision of hotel services for the benefit of the consumer.
2.6. Reservation - the allocation to the consumer of a room (a bed in a room) at the hotel on the terms set out in the request of the Customer or the Consumer, together with the confirmation of that request by the Provider.
2.7. Check-out time - the time set by the Provider for the Consumer’s departure.
2.8. Check-in time - the time set by the Provider for the Consumer’s arrival.
2.9. Early check-in - an additional service accommodating the Consumer before the check-in time, provided the Consumer has made a reservation in advance and subject to the availability of vacant rooms.
2.10. Late check-out - an additional service accommodating the Consumer at the Hotel after the established check-out time.
2.11. Reservation request - a form of document established by the Provider that makes it possible to establish that the request comes from the Consumer (guest) or the Customer and that is sent by them to the Provider by post, e-mail, telephone or other means of communication.
2.12. Additional services - services provided by the Provider to the Consumer (Customer) over and above the hotel services, for an additional charge.
2.13. On-site order regime - a set of measures aimed at maintaining the established order on the Hotel’s premises, in its buildings and structures and in the public areas, and at ensuring comfortable conditions for being at the Hotel, the safekeeping of property and the safety of Consumers who are on the Hotel’s premises.
3. General information about hotel services
3.1. The hotel’s rooms comprise the following categories: Standard; Improved; Superior; Junior Suite; Deluxe; Executive; Presidential.
The rooms are fitted with equipment, furniture, bed linen, sanitary and hygiene items and other fittings intended to provide the conditions of stay required of a hotel in the “three stars” category.
The names of the room categories used in these Rules and in the price lists are commercial names and correspond to the room categories stated in the Certificate awarding the hotel its category.
3.2. No maximum length of stay at the Hotel is set for citizens of the Russian Federation. The maximum length of stay at the Hotel for foreign citizens is limited by the periods established by the legislation of the Russian Federation and/or by the validity of the visa or migration card.
3.3. The Hotel operates around the clock.
3.4. Opening hours of the Hotel’s food and beverage outlets (restaurants, bars):
Cafe “Иstory” around the clock, the “Chickeast” bar from 12:00 to 23:00, the Lobby bar from 8:00 to 21:00; the Irkutsk restaurant is open to guests during breakfast service and during events.
The food and beverage outlets located on the hotel’s premises may be operated either by the Provider or by third parties under lease agreements or on another lawful basis.
3.5. The time (check-in time) set for the Consumer’s arrival is 14.00 on the current day, Irkutsk time.
3.6. The time (check-out time) set for the Consumer’s departure is 12.00 on the current day, Irkutsk time.
3.7. The list of services included in the price of the room is determined by the room category and is set out in the price lists.
3.8. Information about the provider of hotel services and the services it provides is displayed in the Hotel’s premises used to register Consumers’ temporary stay (in the information folder at the Hotel’s reception and accommodation service) and in every room, through access to the hotel’s electronic network by means of the television and the Internet.
3.9. The list of additional services provided by the Hotel that are not included in the price of the room, together with the prices of those additional services, is set out in the price lists displayed in the Hotel’s premises used to register Consumers’ temporary stay (in the information folder at the Hotel’s Reception and Accommodation Service).
3.10. The total number of guests staying in a room must not exceed the number of beds in the room: Standard 2 persons, Improved 2 persons, Superior 4 persons, Junior Suite 4 persons, Deluxe 4 persons, Executive 4 persons, Presidential 4 persons.
4. Procedure for registering a stay (accommodation)
4.1. To stay at the Hotel it is necessary to conclude a contract for the provision of hotel services.
4.2. A contract for the provision of hotel services may be concluded in written or electronic form, including by completing a guest registration card or a confirmation of reservation, and also by the Consumer (Customer) performing actions that imply acceptance and are aimed at obtaining hotel services, including payment for the stay.
4.3. The contract is deemed to have been concluded from the moment the Provider confirms its agreement to provide hotel services and the Consumer (Customer) accepts the conditions on which they are provided.
4.4. The contract is concluded on presentation by the Consumer of an identity document issued in the manner established by the legislation of the Russian Federation, including a passport or another document provided for by the legislation of the Russian Federation.
4.5. If the consumer does not present an identity document issued in the established manner, a contract for the provision of hotel services is not concluded. Such a Consumer may not be admitted to temporary accommodation at the Hotel.
4.6. In order to register guests with the authorised bodies, the Provider is obliged to hold an electronic copy of the Consumer’s passport.
4.7. On conclusion of the contract for the provision of hotel services the consumer is issued with an electronic room key.
4.8. The Hotel reserves the right to refuse accommodation to persons who appear to be under the influence of alcohol or drugs.
4.9. The registration of consumers who are citizens of the Russian Federation at their place of stay in the hotel is carried out in accordance with the Rules for registering citizens of the Russian Federation at, and deregistering them from, their place of stay and place of residence within the Russian Federation, approved by Decree of the Government of the Russian Federation No. 713 of 17 July 1995 "On approval of the Rules for registering citizens of the Russian Federation at, and deregistering them from, their place of stay and place of residence within the Russian Federation and of the list of persons responsible for receiving and forwarding to the registration authorities the documents for registering citizens of the Russian Federation at, and deregistering them from, their place of stay and place of residence within the Russian Federation".
4.10. The registration of a foreign citizen or stateless person at their place of stay in the hotel and their deregistration from that place of stay are carried out in accordance with the Rules for the migration registration of foreign citizens and stateless persons in the Russian Federation, approved by Decree of the Government of the Russian Federation No. 9 of 15 January 2007 "On the procedure for the migration registration of foreign citizens and stateless persons in the Russian Federation".
4.11. Minors under 14 years of age are accommodated at the hotel on the basis of the identity documents of the parents (adoptive parents, guardians) or of the accompanying person (persons) who are with them, provided that such accompanying person (persons) presents the consent of the legal representatives (of one of them), as well as the birth certificates of these minors.
4.12. Minors who have reached 14 years of age and are not accompanied by their legal representatives are accommodated at the hotel on the basis of the identity documents of these minors, provided that the consent of the legal representatives (of one of them) is presented.
4.13. Adults who are not the parents (adoptive parents, guardians, custodians) of minors may share a room with those minors if they hold documentary confirmation from the minors’ legal representatives of their authority to accompany those minors.
5. Form, conditions and procedure for making and cancelling reservations
5.1. The Provider makes a reservation by accepting a reservation request from the Consumer by post, e-mail, telephone or other means of communication that makes it possible to establish that the request comes from the Consumer.
5.2. The Provider has the right to refuse a reservation if on the date stated in the request there are no vacant rooms meeting the requirements of the request.
5.3. A reservation is deemed valid from the moment the Consumer receives confirmation of the reservation from the Provider.
5.4. An advance payment for the reservation of a room is made by the Consumer or the Customer within the period stated in the confirmation issued by the provider or in accordance with the terms of the special offers in force, information about which is published on the provider’s website or on the online portals that sell the Provider’s hotel services on the Internet.
5.5. The Consumer is not entitled to demand that the price of the room agreed at the moment the reservation was confirmed be changed to a price in force at another moment, including at the moment of arrival at the hotel.
5.6. The Provider undertakes to hold the room for the Consumer until the check-out time of the day following the planned day of arrival, unless the contract provides otherwise.
5.7. The Consumer has the right to cancel the reservation up to the day of arrival without any penalty and with a full refund of the money paid.
5.8. In the event of the Consumer’s no-show or of a cancellation on the day of arrival, the Provider has the right to retain a charge of no more than the price of one night’s stay.
5.9. A reservation is cancelled by accepting from the Consumer the information needed to cancel it, by post, telephone or other means of communication that makes it possible to establish that the cancellation comes from the Consumer. A reservation is cancelled through the Hotel’s website by completing the form provided on the site.
5.10. Where hotel services are provided under a contract concluded between the Provider and the Customer and rooms are reserved under that contract, the conditions on which hotel services are provided, including the reservation procedure, the deadlines and conditions for cancelling a reservation, the payment procedure and other conditions, may be set by that contract and may differ from the conditions laid down by these Rules.
5.11. A room may not be reserved and occupied for a period of less than one night.
6. Form, procedure and methods of payment for hotel services
6.1. Payment for accommodation services and for the additional services provided by the Hotel is made in accordance with the price lists approved by the provider of hotel services.
6.2. Price lists here mean the internal regulations of the provider of hotel services that establish the room categories and their parameters; the room prices and the list of hotel services included in the room prices; the price of an extra bed in the room; the list of the Hotel’s property and its value, which is to be reimbursed by the Consumer in the event of loss of or damage to the Hotel’s property by the Consumer; the amounts used to calculate the expenses actually incurred by the Provider; and the list and prices of additional hotel services, including the price of breakfast where it is not included in the room price. The price lists are displayed in the Hotel’s premises used to register Consumers’ temporary stay (by being placed at the reception desk).
6.3. The prices set by the relevant Price List vary according to the room category, the number of people staying in the room and other factors, and are valid for a limited time. The room price for each Consumer (Customer) is set at the moment the provider of hotel services confirms the reservation, according to the price list in force at that moment, or, where no reservation has been made in advance, on the Consumer’s arrival, according to the price list in force at the moment of arrival.
6.4. Payment for the provision of hotel services is made in Russian roubles.
6.5. Hotel services may be paid for in cash and by credit cards of the following payment systems: MIR, VISA, Master Card, Union Pay, DCB.
6.6. When settling accounts with the Consumer (Customer), the Provider issues the Consumer (Customer) with a cash receipt and an itemised account.
6.7. Customers that are legal entities or individual entrepreneurs may pay by bank transfer to the Hotel’s settlement account in accordance with the contracts concluded with the Hotel.
6.8. The hotel charges for accommodation on a nightly basis.
6.9. A hotel day means: for the first night of the stay - the period from the check-in time of the first day of the stay until 12.00 the following day; for the second and subsequent nights of the stay – the period from 12.00 on the current day until 12.00 on the following day.
6.10. In the case of early check-in (that is, before the established check-in time), accommodation at the Hotel is provided subject to the availability of vacant rooms of the relevant category that have been prepared for the Consumer’s arrival.
6.11. In the case of the Consumer’s early check-in, the charge for the room for the period from arrival until the established check-in time does not exceed the price of half a night’s stay. If the period from arrival until the established check-in time exceeds 12 hours, the price of a full night is charged.
6.12. In the case of a guaranteed reservation of an early check-in, where the room is withdrawn from sale and unavailable for occupation a day earlier, the Consumer is charged for the early check-in at the price of one night’s stay.
6.13. If the consumer departs later than the check-out time on the day of departure (late check-out), the stay is charged at the following rates:
- a delay from 12.00 to 18.00 after the check-out time - the stay is charged at 50% of the nightly price of the room;
- a delay from 18:00 to 24.00 – the stay is charged at the full nightly price of the room.
In all the cases listed in this clause, the nightly price of the room is determined on the basis of the relevant Price List of the Provider in force on the day (date) of the Consumer’s departure for all Consumers (public rates). The room price set for the Consumer at the time of reservation does not apply.
6.14. In the case of late check-in (that is, after the check-out time set for arrival has passed), payment is made at the full price of one night’s stay.
6.15. Children under 8 full years of age stay at the Hotel free of charge in the same room as their legal representatives, without an extra bed or breakfast being provided. For children over 8 years of age, breakfast is charged at 100% of the rate in force. An extra bed is provided for an additional charge in accordance with the current Price List.
6.16. For children under 3 full years of age, an extra bed (a cot or a folding bed) is provided at the request of the accompanying persons at no additional charge.
6.17. The child’s age must be confirmed by a birth certificate or by the corresponding entry in a parent’s passport.
6.18. If the consumer departs before the end of the paid period of stay, the account is settled for the actual time of stay, but for no less than one night where payment is on a nightly basis.
6.19. Any amount exceeding the cost of the actual stay and of the additional chargeable services provided is refunded to the consumer at the moment of departure from the Hotel.
6.20. If the Consumer stays at the hotel for less than 24 hours, a full night is charged.
6.21. If the Consumer’s stay is extended, payment is made for the whole period of the stay, but for no less than one night, and in advance.
6.22. On the Consumer’s arrival the Hotel has the right to request payment of a security deposit, meaning a sum of 5000 roubles.
6.23. The deposit is a means of securing the Consumer’s payment for the Provider’s expected additional (ancillary) services that are not included in the price of the hotel services, or for minor damage (within the amount of the security deposit) to the Provider’s property. On the Consumer’s departure the unused part of the deposit is refunded to the Consumer. The conclusion by the Consumer (Customer) of the contract for the provision of hotel services is deemed to be the Consumer’s (Customer’s) consent to pay the deposit.
6.24. The security deposit may be paid in cash at the Provider’s cash desk or by placing a hold on a bank card.
6.25. The Consumer (customer) is obliged to pay for the hotel services in full.
7. Procedure for the provision of hotel services
7.1. The Provider ensures round-the-clock service for Consumers arriving at and departing from the hotel.
7.2. If the hotel services are not paid for, those services are not provided to the Consumer.
7.3. Entry to the Hotel’s guest room floors is by means of the electronic key issued by the Provider to the Consumer on conclusion of the contract for the provision of hotel services at the time of arrival at the hotel.
7.4. Consumers are not permitted to enter the guest room floors after the end of their stay at the Hotel.
7.5. At the consumer’s request the Provider provides the following types of service at no additional charge (ancillary services):
– calling an ambulance;
– use of a first-aid kit;
– delivery to the room of correspondence addressed to the Consumer, once it has been received;
– a wake-up call at a specified time.
7.6. On concluding the contract for the provision of hotel services, Consumers agree to the use of video surveillance systems on the Hotel’s premises (with the exception of the rooms and the toilet cubicles).
7.7. At the Consumer’s request and with notice to a member of staff of the Hotel’s reception and accommodation service, the Consumer’s visitors may be in the hotel until 23.00 on presentation of an identity document. If a Consumer’s visitor is in the room after 23.00, a stay at the hotel must be registered for that visitor in accordance with the approved rates.
7.8. Where breakfast is included in the services, it is provided to the Consumer from the day following the date of arrival. If the Consumer wishes, breakfast may be ordered on the day of arrival for an additional charge.
7.9. A stay may be extended beyond the check-out time subject to the availability of vacant rooms.
7.10. If the stay needs to be extended, the Consumer is obliged to inform the Provider no later than the check-out time on the day of departure. Subject to the availability of vacant rooms, the Provider extends the consumer’s stay at the hotel.
7.11. On departure from the hotel the Consumer is obliged to hand over the room and the electronic key to a member of the Hotel’s staff and to settle the final account for the stay and for the additional services.
7.12. The Comments and Suggestions Book is kept at the Hotel’s reception and accommodation service.
7.13. The Provider has the right to refuse accommodation at the Hotel to Consumers who are under the influence of alcohol, drugs or toxic substances or in any other unfit state that suggests a possible threat to the peace and safety of other guests.
7.14. In order to protect the health of citizens from the effects of ambient tobacco smoke and the consequences of tobacco consumption, smoking tobacco is prohibited in all the Hotel’s premises (in the rooms, restaurants, bars, public areas and other premises).
7.15. On concluding the contract the Consumer gives consent to the processing of his or her personal data and to their transfer by the Provider to third parties in accordance with the current legislation. The Provider ensures the confidentiality of the Guest’s personal data and guarantees that they will be transferred to third parties solely for the purpose of discharging the obligations imposed by the legislation of the Russian Federation.
7.16. The Consumer’s arrival at and departure from the Hotel take place having regard to the check-out time and the times of arrival and departure.
7.17. A contract with a Customer that is a legal entity or an individual entrepreneur may set different arrival and departure times for groups (a single reservation of more than 10 rooms).
7.18. On arrival at the Hotel the room is deemed to have been accepted by the Consumer if no defects are reported within 30 minutes of check-in.
7.19. To change the bed linen at least every 3 days and the towels daily. At the consumer’s request the bed linen and towels may be changed earlier, between 9:00 and 19:00 on the day the request is made.
8. Rights, obligations and liability of the Provider. Storage of belongings at the hotel.
8.1. The Provider undertakes:
8.1.1. To provide the Consumer with the hotel services paid for, in good time and in full.
8.1.2. To ensure the quality of the services declared by the Hotel.
8.1.3. To ensure the confidentiality of information about the Consumers and visitors of the hotel.
8.1.4. To provide full information about the services provided by the Hotel.
8.1.5. To ensure that every room contains information on the rules of residence at the Hotel, the fire safety rules and the rules for using electrical appliances.
8.1.6. To respond promptly to the Consumer’s requests to remedy inconveniences and breakdowns in the guest rooms and in the hotel’s facilities.
8.1.7. In the event of a failure or breakdown of any equipment in the room that cannot be remedied, to offer the Consumer a room of no lower category than the one paid for. Where that is not possible, to refund the money.
8.1.8. To provide the “Comments and Suggestions Book” at the Consumer’s first request.
8.1.9. Not to provide services that are charged for without the Consumer’s consent.
8.1.10. To consider Guests’ requests and complaints without delay and to act upon Guests’ complaints.
8.2. The Provider has the right to refuse the Consumer accommodation services, to evict the Consumer from the hotel and to remove the Consumer from the hotel’s premises in cases of breach of these Rules that threaten the safety and health of citizens or the property of the Hotel and of third parties, with a report on the incident being drawn up without fail and (where necessary) officers of the competent authorities (the police) being called.
8.3. The Provider is not liable to the Consumer for any direct or indirect losses and/or loss of profit arising from the temporary unavailability of telephone and/or mobile (cellular) communications and/or Internet access, or from interruptions to them, nor for the temporary disconnection of electricity or water supply or other circumstances beyond the Provider’s control and responsibility.
8.4. The Provider is not liable for harm to the consumer’s health caused by the consumption of food or drink purchased outside the hotel, or purchased at the hotel but from third parties.
8.5. The Provider is liable for the loss, shortage or damage of belongings brought into the hotel, with the exception of money, other currency valuables, securities and other valuables.
8.6. An item is deemed to have been brought into the Hotel if it has been entrusted to the Hotel’s staff or if it has been placed in the hotel room or in another place designated for that purpose.
8.7. The Hotel is liable for the loss of the Consumer’s money, other currency valuables, securities and other valuables provided that they were accepted for safekeeping or were placed by the consumer in the individual safe provided, irrespective of whether that safe is in the room or elsewhere on the Hotel’s premises.
8.8. A Consumer who discovers the loss, shortage or damage of belongings is obliged to report this to the Hotel’s administration without delay.
8.9. The Provider is released from liability for the loss of belongings in the following cases:
the consumer who discovered the loss, shortage or damage of the belongings did not report it to the hotel’s administration in good time;
the lost item was left in a place not designated for that purpose - at the entrance to the hotel, at the reception and accommodation desk (where the item was not handed directly to a member of the hotel’s staff), in the lobby, in the restaurant, in a corridor and so on;
the lost item is a valuable (money, jewellery and so on) and was not handed to the provider for safekeeping or placed in a dedicated individual safe;
the lost item was in an individual safe, but under the conditions of storage access to the safe by anyone without the consumer’s knowledge was impossible or became possible as a result of force majeure.
8.10. The period for which the Consumer’s belongings are kept at the Hotel is the period of that Consumer’s stay at the Hotel.
8.11. Belongings found in the room, or left by the Consumer in the safe after the check-out time, are deemed to have been forgotten and are placed in storage by the Provider in accordance with the Procedure for recording, storing and disposing of forgotten and found belongings (Annex No. 3).
8.12. The Provider informs the Consumer of the belongings he or she has forgotten, using the contact details the Consumer has given to the Provider.
8.13. Where the Consumer gives separate instructions and pays the delivery costs in advance, the Provider may deliver the forgotten belongings to the address specified by the Consumer.
8.14. Forgotten household items and/or clothing are kept by the Provider for 3 (three) months; foodstuffs are kept by the provider for 2 (two) days. Forgotten valuables (jewellery, money, communication devices, personal computer equipment, credit cards), as well as documents and digital storage media, are kept by the provider for 6 (six) months. No charge is made for storing forgotten belongings.
8.15. Once the established storage period has expired, belongings forgotten by the Consumer are deemed unclaimed and are disposed of in accordance with the procedure laid down by the Provider’s internal regulations.
9. Rights, obligations and liability of the consumer
9.1. The Consumer is obliged:
9.1.1. To observe the rules of residence at the Hotel laid down by these Rules and by the Provider’s other internal regulations.
9.1.2. To observe the fire safety rules.
9.1.3. To respect the rights of other Consumers, of the Hotel’s visitors and of the Hotel’s staff.
9.1.4. To vacate the room at the end of the paid period of stay.
9.1.5. To notify a member of staff of the reception and accommodation service immediately if the guest card and/or the electronic key is lost.
9.1.6. To make good the damage in the event of loss of or damage to the Hotel’s property, whether caused personally, by the Consumer’s children or by an invited person (visitor).
9.1.7. On leaving the room, to close the taps, switch off the electrical appliances and the lights and close the windows.
9.1.8. To observe the standards of behaviour in public places.
9.1.9. Not to prevent the Hotel’s staff from properly discharging their duties.
9.1.10. To wait their turn when registering their accommodation.
9.1.11. To treat the Hotel’s property with care and to keep the room and the Hotel’s public areas clean, quiet and tidy.
9.1.12. In the event of an emergency, to follow the instructions of the Hotel’s staff strictly.
9.1.13. To observe the sanitary and hygiene rules laid down by the regulations and by these Rules.
9.1.14. Not to smoke in the room or in the Hotel’s public areas (with the exception of the places specially designated for smoking outside the hotel building) in any form, including but not limited to the use of tobacco products such as pipes, cigars, cigarettes and electronic cigarettes. Where actual damage is caused to the Provider’s property as a result of smoking on the hotel’s premises, the Consumer is obliged to reimburse the Provider for the losses caused (the expenses the Provider will have to incur to restore the property to the state it was in before the breach (cleaning, dry-cleaning, repair of the room and so on).
9.2. The Consumer is prohibited:
9.2.1. In the interests of fire safety, from using heating appliances (water heaters, electric kettles, hotplates and so on) in the Hotel room and in the public areas, with the exception of the appliances provided by the Provider.
9.2.2. From leaving unauthorised persons in the room during the Consumer’s absence, or from passing the electronic room key to unauthorised persons.
9.2.3. From smoking in the rooms and other premises of the Hotel, or in the adjoining grounds in places not designated for that purpose.
9.2.4. From bringing in or keeping in the room explosive, highly flammable, toxic, corrosive, poisonous or narcotic substances and materials, firearms or other dangerous objects that pose a threat to the health and life of citizens.
9.2.5. From keeping or using pyrotechnics (fireworks, sparklers, firecrackers and so on).
9.2.6. From keeping animals, insects, birds or other creatures in the room.
9.2.7. From throwing rubbish or other objects out of the windows.
9.2.8. From rearranging furniture, bed linen or other property of the Hotel, or taking it out of the room.
9.2.9. From being in the Hotel’s service areas without the permission of the Hotel’s staff.
9.2.10. From gambling in the Hotel’s public areas.
9.2.11. From damaging the hotel’s equipment, property and furniture, including by writing or drawing on the walls or putting up private or advertising notices, photographs, drawings or cuttings from newspapers and magazines.
9.2.12. From littering the public areas.
9.2.13. From using open flames.
9.2.14. From exchanging or selling belongings in the Hotel’s public areas.
9.2.15. From carrying out work or other activities that create excessive noise and (or) vibration and disturb the normal conditions of stay of other consumers. Between 23.00 and 08.00 televisions, radios, music players and other loud devices may be used only if the volume is reduced to a level that does not disturb the peace of other Guests.
9.2.16. From committing deliberate or careless acts that endanger the Consumer’s own life and health or the life and health of others.
9.2.17. From openly carrying any kind of civilian, service or combat weapons, including in the performance of official duties.
9.2.18. From drinking alcohol or consuming food in the Hotel’s public areas (the lobby, the floor halls), with the exception of the food and beverage outlets.
9.2.19. From filming video on the Hotel’s premises without the agreement of the provider’s administration.
9.3. Access to and presence at the hotel are prohibited for persons under the influence of alcohol, drugs or toxic substances; behaving aggressively; in clothing and footwear that do not meet sanitary and hygiene requirements (dirty, with a strong unpleasant smell and so on); in outdoor clothing or in beachwear or home clothing and footwear; and for young children unaccompanied by adults.
9.4. The parents or other accompanying persons are responsible for the behaviour of minors and for their compliance with these Rules.
9.5. The Consumer has the right:
9.5.1. To use all the Hotel services, provided they are paid for.
9.5.2. To receive full and accurate information about the rules of residence at the Hotel and about the prices and range of the Hotel services.
9.5.3. To approach the staff of the Reception and Accommodation Service on questions concerning the quality of the services provided.
9.6. In the event of loss of or damage to the Hotel’s property, the Consumer reimburses the Hotel in full in accordance with the price list approved by the Provider.
Annexes:
1. Rules for the use of electrical appliances;
2. Fire safety rules;
3. Procedure for recording, storing and disposing of forgotten and found belongings;
4. Form of the report on placing a consumer’s forgotten belongings in storage;
5. Form of the register of forgotten belongings.
Annex No. 1 to
the Rules for the provision of hotel services at the Hotel Irkutsk hotel of 01.03.2026
Rules for the use of electrical appliances
1. Use electrical appliances in accordance with the safety rules set out in the manufacturer’s instructions.
2. Do not switch on a large number of electrical appliances at once. This may overload the circuit. Also, do not plug many appliances into one socket or extension lead, as an overload may cause it to catch fire.
3. Do not use electrical devices while in water. Do not insert the plug of an electrical appliance into a socket and do not touch appliances that are switched on with wet hands or a damp cloth. It is advisable to use a hairdryer or a mains-powered electric razor outside the bathroom.
4. Always follow the correct order when connecting electrical devices to the mains: first connect the cord to the appliance and only then to the socket. Disconnection is carried out in the reverse order. Do not pull the plug out of the socket by the cord.
5. Do not hang things to dry on electric heating appliances or on electrical wiring.
6. Do not hook the cords of electrical appliances over water pipes or heating radiators.
7. Do not use electrical appliances whose cord insulation or casing is damaged.
8. Do not leave electrical appliances you have plugged in switched on for a long time. Curling tongs and an iron plugged into a socket must not be left unattended.
9. Do not place electric heaters next to highly flammable items, for example: paper and paper products, clothing, curtains, blankets and so on. Do not leave heaters that are switched on unattended and do not allow them to overheat. Do not use an open-element hotplate for heating.
10. Do not touch a water tap or any other metal pipework or structure of the building while holding an electrical appliance that is switched on.
11. When leaving the room, do not forget to switch off the electrical appliances and the lights.
12. If you witness an electrical appliance catching fire, find a way to cut off its power. Burning electrical appliances must not be doused with water. Report the fire to the hotel’s duty staff immediately.
13. It is prohibited to raise a false fire alarm.
14. If you discover a fire, be sure to report it to a representative of the administration and also to the fire service by calling "101" or «112» (from a mobile or landline number).
15. Try to put out the seat of the fire with the extinguisher located in the middle or at the end of the corridor, in the stairwell or in the places marked with a special sign; or leave the room, close the door without locking it and activate the manual fire call point located on the escape route according to the evacuation plan displayed on each floor.
Annex No. 2 to
the Rules for the provision of hotel services at the Hotel Irkutsk hotel of 01.03.2026
Fire safety rules
The following is prohibited in the rooms and premises of the Hotel:
• smoking or lighting fires;
• keeping highly flammable and combustible liquids, explosive substances, gas cylinders, goods in aerosol packaging and other explosive substances and materials, as well as heating and household electrical appliances, other than household hairdryers, electrical panels, electric razors and the like used for domestic purposes;
• obstructing passages, corridors, vestibules, lift lobbies, stair landings and flights of stairs with furniture, equipment and other objects, or blocking the emergency exits;
• cleaning the premises using petrol, kerosene or other highly flammable and combustible liquids;
• using electric heating appliances (including water heaters, electric kettles, electric irons and hotplates), as well as home-made water heaters, hotplates and other electric heating appliances;
• leaving electrical appliances, televisions, radios, computers, printers and the like unattended while plugged in;
• using electrical appliances in breach of the fire safety rules;
• wrapping electric lamps and light fittings in paper, cloth or other combustible materials, or operating them with the shades (diffusers) removed;
• laying transit wiring and cable runs in the rooms, or through fire-hazardous and explosion-hazardous areas, on one’s own initiative;
• using incandescent lamps of more than 60 W in local light fittings (table lamps, floor lamps, wall lights and the like), or light fittings with a light source whose rated power exceeds the permissible values set out in the data sheet or in the technical description;
• storing combustible materials less than 0.5 metres from light fittings, electrical wiring and other electrical installations;
• using electrical installations and connecting cables that are mechanically damaged and (or) whose appliances are not intact;
• using ventilation ducts as flues; blocking extract ducts, openings and grilles;
• burning off the grease deposits, dust, combustible substances and condensate that have accumulated in the air ducts;
• switching off, blocking or removing equipment of the building’s fire protection systems;
• storing combustible materials closer than 0.5 metres to air ducts;
• storing assorted equipment and materials in the ventilation chambers.
Annex No. 3 to
the Rules for the provision of hotel services at the Hotel Irkutsk hotel of 01.03.2026
Procedure for recording, storing and disposing of forgotten and found belongings
1. A Consumer who discovers the loss, shortage or damage of belongings is obliged to report this to the Provider’s administration immediately. Otherwise the Provider is released from liability for the safekeeping of the belongings.
2. Belongings found by the Provider’s staff after the check-out time, in a room that is to be vacated and for which payment has ended (where the Consumer has not informed the Hotel’s Accommodation Service of an extension of the stay in the manner and within the periods laid down in this Regulation), are deemed to have been forgotten.
3. The Provider informs the Consumer of the belongings he or she has forgotten, using the contact details the Consumer has given to the Provider.
4. All belongings found in the guest rooms, on the floors and in the public areas are recorded by a member of the hotel services department in the 1C:Enterprise information system. The record must include the following mandatory fields:
5. Belongings found in the public areas of the 1st floor are recorded by a member of the reception and accommodation department in the same manner.
6. The recorded items are kept in the store located on the eighth floor of the hotel.
7. The duty manager of the hotel services department is responsible for storing and handing over the recorded belongings.
8. Forgotten belongings are handed over solely to their owner on presentation of identity documents. Forgotten belongings are sent out by the hotel director’s assistant using the delivery services “Russian Post” and “CDEK” at the guest’s request and at the expense of the guest who left the item on the premises of the hotel complex, on the basis of a written application by the owner.
9. The recorded belongings are kept for 6 (six) months from the date they were recorded. Once that period has expired, unclaimed belongings are disposed of in the established manner.
10. Passports and other identity documents are kept for 1 month. Once the storage period has expired, if the owner does not claim the passport back, the passport found is handed over to the territorial body of the Ministry of Internal Affairs of the Russian Federation in accordance with paragraph 20 of the Regulation on the Passport of a Citizen of the Russian Federation. Other unclaimed documents issued by state authorities or local self-government bodies are handed over to the police.
11. Foodstuffs in opened packaging are not kept and are disposed of by being thrown into a refuse container. If the packaging is intact, foodstuffs are kept for 1 (one) week.